An instructional help video file is attached below.
Please note that workXid cannot recover your password.
However, you can self reset your password from the workXid desktop in 4 steps.
Phishing check! Always ensure that the sign on URL and site certificate (Lock symbol) includes the domain workxid.com.
Always ensure that you use this Forgot Password process to reset your password.
You simply go to the workXid desktop Sign On web page. That main web page is restricted to only support tablet and Personal Computer access.
workXid App Forgot Password: You can also reset your password directly from the workXid app (android or iOS) if installed on your cellular device.
Please use the link App - Reset workXid Password for a video instruction via your installed workXid app.
1. Select "Forgot password" as show on right side of the Sign On page.
2. You will be asked to select your Work Zone (i.e. Canada) and enter your Email Address that is associated with your workXid account.
3. An email titled FORGOTTEN PASSWORD from email@example.com will be sent instructing you how to reset your password.
Remember to check your spam/junk folder if you don't receive the email in your inbox.
Please add firstname.lastname@example.org to your "never block sender" list.
Warning: Are you receiving multiple "Forgotten Password" emails? Someone may be attempting to access your account!
You may want to report this by providing details to XIDCORP SECURITY!
Just click on the RESET PASSWORD as highlighted in the email.
4. Complete the Reset Password dialogue.
Remember a password reset will also impact access to the workXid app (Android or iOS).
You will have to Sign off the installed workXid app and then Sign On with your new password.